FILA, the CEO directly took care of it and apologized

Photo of the shoes that Mr. Choi received on the 31st. Provided by Mr. Choi

There was an accident in which old shoes someone was wearing were delivered to a customer who ordered new sneakers at the online shopping mall G Market.

Mr. Choi (44) ordered two pairs of sneakers from Gmarket on the 28th of last month to present to his daughter who is about to enter middle school. All are sports brand FILA products, and in the product description of Gmarket, it says that they are on sale at 28,630 won, a 51% discount from the regular price of 59,000 won.

The sneakers were delivered to Choi's house on the 31st of last month. Ms. Choi's daughter, who was swollen with anticipation to wear the new shoes her mother bought her, was surprised the moment she opened the delivery box. One pair was clean, new sneakers, but the other pair were worn-out shoes that, at first glance, seemed to have been worn by someone for a long time. Even these shoes were a completely different model from the ones Choi ordered.

Photo of the shoes that Mr. Choi received on the 31st. Provided by Mr. Choi

According to the photos that Mr. Choi reported to the Kukmin Ilbo, the soles of the shoes in question were worn out, and the uppers (the part of the textile covering the instep) and the midsole (the part between the sole and the upper) were also stained.

Ms. Choi said, “I never thought these shoes would come, as they are department store products and I often use online shopping malls.

KakaoTalk conversation between Mr. Choi and his 13-year-old daughter. Provided by Mr. Choi

Due to the nature of the open market, Choi's order went through G Market → Galleria Department Store → Fila Distribution Center. Mr. Choi had to go through the hassle of calling several places several times in the process of checking more than a sneaker product.

First of all, Gmarket stated that as an open market platform, it is not directly responsible as it only serves as a sales agent. An official from Gmarket said, “It is a structure where only the platform is open and companies freely enter and sell,” adding, “All sales-related responsibilities rest with the company.”

“If a problem arises, we contact the seller and mediate so that the problem can be resolved quickly,” he said. If a reason attributable to the seller is found, a penalty is imposed to prevent a recurrence.”

The sneakers Choi bought were sold at the Galleria Department Store's Daejeon Time World branch. When a consumer places an order through Gmarket, the department store store delivers the product to the consumer. However, the department store explained that Fila products were delivered directly from the Fila distribution center to consumers according to an exceptional contract.

An official from Galleria Department Store said, “When an online order comes in, the department store places an order for Fila again. “It is a structure where the Fila distribution center ships directly to customers,” he said. I am sorry to the customer.”

Photo of the shoes that Mr. Choi received on the 31st. Provided by Mr. Choi

As a result, it was confirmed that there was a mistake on Fila's part when the old shoes were delivered to consumers.

Fila said on the 6th, "As a result of the internal investigation, it is estimated that the returned product was mixed in the delivery line."

Fila's principle is to inspect all products delivered to consumers right before they are shipped. However, due to the high volume of shipments ahead of the new semester, an exceptionally 'random inspection' method was taken, and in the process, a delivery accident like this one occurred.

Choi's Gmarket order history.

An official from Fila said, “All executives and employees under the CEO are aware of this case very seriously. Above all, we sincerely apologize to consumers.”

In fact, immediately after realizing the delivery error, Fila executives, including the general manager, visited Choi, the consumer, and personally apologized. Mr. Choi said, “The manufacturer immediately acknowledged the mistake and rectified it well,” and “I felt relieved after receiving a sincere apology.”

Comments

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Shopping mall→department store→manufacturer, delivery error FILA, the CEO directly took care of it and apologized

- Photo of the shoes that Mr. Choi received on the 31st. Provided by Mr. ChoiAs a result, it was confirmed that there was a mistake on Fila's part when the old shoes were delivered to consumers.

Fila said on the 6th, "As a result of the internal investigation, it is estimated that the returned product was mixed in the delivery line."

Fila's principle is to inspect all products delivered to consumers right before they are shipped. However, due to the high volume of shipments ahead of the new semester, an exceptionally 'random inspection' method was taken, and in the process, a delivery accident like this one occurred.

- Choi's Gmarket order history.An official from Fila said, “All executives and employees under the CEO are aware of this case very seriously. Above all, we sincerely apologize to consumers.”

In fact, immediately after realizing the delivery error, Fila executives, including the general manager, visited Choi, the consumer, and personally apologized. Mr. Choi said, “The manufacturer immediately acknowledged the mistake and rectified it well,” and “I felt relieved after receiving a sincere apology.”

- If you listen to the story of the staff at the food department, it's not even funny that the old man was caught hiding it under a Korean beef fedora hat and was caught bleeding.

- The most surprising thing is that it was returned

- It is said that there are people who ask for panties to be repaired and take them off on the spot. it's all yellow TT

- ☞  It's not easy if it's a store in a department store.

- Someone bought a new one and returned it.

- Returns also have a period, isn’t someone changing them?

- Consumers are incredibly unique and truthful, so they can return something like that.

- The possibility that the place where the returned box was loaded and the place where the outgoing box was loaded was close was mixed up. Yes, that can be the case.

Returning something that is low-level is really.. I am surprised every time I come across all kinds of rumors. You don't think you're a beggar.. uh huh

- Wow, what's the point of returning something that's been done..

- If that's a return, it's strange that the person who returned it is strange, and the staff at the distribution center who put the returned item together with the new item did their work really complacently.. It's normal to open the box, check it, and send it.

- Didn't someone change that in the logistics?

- It's a logistics release, so it's unclear who did it.

- You can return something like that haha ​​They insisted that they didn't wash it and send it back, but what haha ​​They said they didn't do it even though the smell of fabric softener or perfume stung their noses.

I want you to report the arbitration to the small court.

- It's weird that it was returned.

- Is that a return ㅇㅋ? Send it without text confirmation..?

- Don't Fila return inspections? 

- I must have been surprised really... Fortunately, no one avoided it ㅠㅠ 

- It's even more surprising that there are people who return things in such a state. Seriously...why are there so many beggars in the world??

- Is that a return??? Then why didn't you check

- 51. Anonymous Theku 13:41

Did you send the shoes you were wearing when you bought the same product as the case and returned it?

So it seems that it was caught as a product like the sneakers that the case bought, so it's spectacular

.

- I returned the low quality thing and accepted it again??? amazing

- I'm even more surprised that you thought of returning it.

- I don't do it because I want to do it, but really.. I really feel like I'm going to avoid other customers and just pay for it with my own money.

- Some of the consignment sales managers throw in old items to match the quantity when returning inventory. I have to ask for anything that doesn't fit in stock. Because I can't inspect each returned product, I just skip it. Even so, I have to inspect and send it to the consumer one by one, but I don't know how busy I am, but it seemed like I only saw the box and sent it.

- ☞ 35 volts ☞  31 volts  looks like this

- How did you return it

- It's shocking that I returned it lol Did you return it after wearing it for over a year?

- ☞ 92  This was worn at all, so the case seems to be different

- ☞69 It's not something to  laugh at, but it

's ridiculous because it's absurd hahahaha

- Let's live with real common sense, people ㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠ Reading the comments makes me feel bad 

- Wow, how do you return that? 

- Wow, the person who returns something like that is even more amazing. Wow...

- return?????????

- If the customer is really upset, they return the food even if they eat all the food, and there are more people than I thought who returned it like that... I worked part-time at a home shopping customer center, but it was really amazing.

- Even when you work at a brand store, the first thing you do when you return is a shoe inspection? did you accept that? Even if the store accepted the return at the discretion of the store, the store sent it back to the logistics center during the return season at the head office. When we sent something like that, the logistics sent it back to the store. In many ways, I don't understand... It doesn't make sense that it's a repair product.

- There are so many crazy truths in the world to report and return like that

- I thought it was a repair request, but I was surprised because it was returned.

- No, you return something like that?? It's just trash

- No, after buying shoes at the store, they ask you to throw away the ones you were wearing. Then put them in the box of the new shoes you just bought.

- They say that you return something like that? But there are a lot of people in the world who don't have common sense, really..

- There are bastards who send it back, and they accept it, right?

- I also had this experience. I bought a pet cushion, but it got dirty after using it, and the kid who used it chewed up the silica gel and received a hole in it.

- I need to sell used

- And if those kids are rejected for returns, then that's the problem

.

- If it's different from the ordered product model, didn't someone change what he was wearing in the middle?

- Didn't someone change his shoes at the distribution center...?

- I do not give refunds for products returned with damage, take pictures, check, and send them back.

- Sending that back

- Is that a return???

- It's even more amazing that you wear and return it like that hahahahahahahahahahahahahahahaha

- ☞34 It looks  like this

- Are you crazy

- return that? omg

- Wow.. What is the personality of the person who returned the report like that

- But don't you check the return product? That's a bit too...

- I can't even make a return.

- But I'm not ignorant and it's resolved well... I hope you wear your baby's shoes well

- The bastard who returned it to me to wear it like that and return it is amazing haha

- If there are a lot of courier logistics, I thought that mistakes like that could happen.

- but what

Is that a return??????

No, is there anyone who wears everything dirty like that and returns something like that?

I really don't have a conscience hahahahahaha I'm not even a beggar, what is that?

- You're doing well though

- It's not a one-time thing to say it's a returned product, but it looks worn out from wearing it for a long time?

- No, but I guess they don't even open it before sending.

- Did you return the worn out ones?

- I tried part-time product inspection, but there are people who change the contents and return it, and they return it in a useless way like the picture there. Seeing that, it seems possible... If the distributor is a large company, there are cases where it just accepts all returns and sends them to the manufacturer, but in that case, all the damage is the manufacturer. It seemed to bite (I'm not sure if it's a part-time job, but I just heard something lamenting) I have memories of losing humanity while working that part-time job...

- It's strange that the shoes you're wearing are delivered, but are there cases where you wear them and return them? That's even more amazing

- It's even more amazing that there are people who return things like that hahahaha

- ☞107  I feel like this too, but I'm

shocked if it's a real return product

hahaha

- omg..

- Wow, what an idiot it is to say that it is a return product .
https://pannkorea.com/theqoo-people-are-going-crazy-over-absurd-fila-delivery-for-gmarket-orders-moms-bizarre-encounter/